Chief Operating Officer
Ms. Pat Ambrose is the Chief Operating Officer (COO) at NHA. Overseeing all technical operations, Human Resources and Compliance, Ms. Ambrose also contributes to other areas of the company, including Finance and Business Development. She is focused on results, and has a proven track record of successful delivery to our customers.
Ms. Ambrose brings to NHA a deep IT, operations, and consulting background in the Medicare and commercial insurance fields. She is a subject matter expert in the areas of Coordination of Benefits (COB) and Medicare Secondary Payer (MSP) programs. With software development, operations, program, and management experience, Ms. Ambrose brings a wealth of knowledge, and is a driving force behind much of NHA’s recent success. Before joining NHA, she was the IT Director on numerous Medicare projects, most notably the initial Medicare COB program consolidation, and the implementation of the Medicare Part D Retiree Drug Subsidy (RDS) Program.
Since joining NHA in 2007, Ms. Ambrose has played key roles in numerous company initiatives. Ms. Ambrose was the project manager for the first secure website developed for Medicare’s COB Program, supporting the IRS-SSA-CMS Data Match initiative. During the implementation of the Medicare reporting required of all GHP, Workers’ Compensation, No-Fault, and Liability Insurers mandated by Section 111 of the MMSEA of 2007, Ms. Ambrose analyzed the associated legislative regulations and developed specifications for reporting, authored the reporting user guides, and led outreach efforts. As the Deputy Director of the Medicare Secondary Payer Integration Contractor (MSPIC), she facilitated the transition of the various component contractors into CMS’ newly formed Coordination of Benefits & Recovery Program while providing subject matter expertise needed to support our CMS customers’ numerous COB and MSP program initiatives. During her tenure at NHA, and in her current role as COO, Ms. Ambrose has been at the forefront of growing the company, supporting business development, leading recruiting and hiring efforts, and helping to build corporate infrastructure.
Ms. Ambrose received her Bachelor of Science degree in Mathematics from Northern Michigan University.