NHA has mastered the process of synchronizing operating procedures and information technology (IT) with business goals and objectives, resulting in a seamless alignment of business strategy with program implementation and operations. The NHA team continually meets the needs of a wide range of stakeholders, which currently includes government agencies and their contractors, insurance companies, attorneys, and third-party administrators.
NHA has assembled an experienced team with deep healthcare insurance knowledge and an eye for process improvement. We conduct gap and needs analyses, business process modeling, and other requirements elicitation techniques (such as surveys, interviews, and leading Joint Application Development (JAD) sessions when necessary) to clearly and comprehensively describe the user and business operations needs of a system or application. Our business analysts can translate your business needs into clear, accurate business and functional requirements for system development and changes that streamline your operations and allow you to exceed your goals.
NHA provides software testing services, including independent verification and validation (IV&V), to help ensure your systems meet your business needs and preserve the integrity of your data. With almost two decades’ worth of experience, our services include user acceptance testing, regression testing, implementation testing, and return to service testing, utilizing automated testing tools to increase speed when possible. Our testers work in concert with internal and external development teams to identify potential system issues before they affect your customers.
At NHA, we pride ourselves on the user support we provide to help make project implementations and ongoing operations go smoothly. Our technical writers are highly skilled in development and publication of succinct, accurate system documentation, including user guides and manuals, in-system help text, and training materials. NHA also manages program-wide help desks, with trained and knowledgeable help desk staff to assist users in all facets of the programs we support. In addition, our technicians provide document management services, allowing for secure storage, version control, appropriate user permissions, and workflow for all your project documents.