Develops, writes, edits, and maintains technical documentation, for both print and electronic publication.
Responsibilities and Duties:
The following reflects NHA’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Drafts, edits, and rewrites material of a technical nature, including manuals, user guides, and technical documentation for presentations
Coordinates with stakeholders to ensure that the user documentation meets all users’ needs
Analyzes business requirements, functional specifications, and applications to determine user information needs
Coordinates documentation and on-line help requirements with project and technical managers
Researches, writes, edits, compiles, revises, and reviews end-user documentation, both print and on-line
Creates effective graphics, flow charts, and diagrams for inclusion in documentation
Edits and proofreads technical materials using track changes and comments
Analyzes documentation products and generates initiatives or submits recommendations to improve quality
Coordinates the review, update and approval of all material by appropriate stakeholders.
Adheres to project-imposed deadlines and processes
If required, ensures material is compliant with Section 508 of the Rehabilitation Act of 1973
Assist in development and maintenance of Standard Operating Procedures (SOPs)
6-year (Masters) degree preferred; however, directly applicable work experience will be considered for equivalency
7+ years writing and editing user guides for online applications
Experience with interpreting business requirements and functional specifications
Experience with preparing and testing documents to ensure compliance with Section 508 of the Rehabilitation Act of 1973,
Experience with remediating PDFs to comply with Section 508 guidelines and accessibility standards, and
Knowledge of Medicare Secondary Payer systems a plus
Proficient in using SharePoint
Ability to work in an IT environment with a strong understanding of SDLC processes
Ability to work in a virtual environment
Proficient in MS Office software with expert knowledge of using Word and styles
Proficient with Skype, WebEx, or similar software
Proficient with Snagit or similar software
Excellent grammar and spelling skills
Versatility, flexibility, and willingness to work within constant changing priorities
Strong interpersonal skills
Ability to communicate effectively with business and technical teams
Please click here if you are interested in this open position (attach resume to email if applicable).
NHA is an equal opportunity/equal access employer fully committed to achieving a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class